Help & Support
How can we help?
Everyone here is a human. We don't outsource support, we don't gate it behind a chatbot, and the team writing the code is the team answering the questions.
Get support
Founder-led: the people who built Neivan answer the questions. We reply within one business day.
Email support
[email protected] goes straight to the founding team.
Read the docs
How agents, approvals, connections and security work.
Agent packs
What each ready-made agent does, what it costs, and the AI allowance it includes.
Neivan Assessment
How the observation assessment works, the employee notice, and consent.
Service status
Incident notifications go directly to affected customers. A public status page arrives with general availability.
Report a vulnerability
[email protected]. Responsible disclosure welcome.
Request a feature
Tell us what's missing. We read every submission.
Response time targets
| Severity | First response | Channels |
|---|---|---|
| Sev-1 (outage) | Prioritized above all other work, day or night | Email · direct founder line for beta customers |
| Everything else | Within one business day | Business hours · email |
These are beta targets, not contractual commitments. Formal per-plan SLAs arrive with general availability — see the SLA.