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The ProblemThe Neivan ApproachHow it WorksAgent TemplatesMobile AppFAQs
SecurityDocumentationAPI Reference
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Help & Support

How can we help?

Everyone here is a human. We don't outsource support, we don't gate it behind a chatbot, and the team writing the code is the team answering the questions.

Get support
Founder-led during private preview — the people who built the system answer the tickets.
Email support
[email protected] — goes straight to the founding team.
Read the docs
Architecture, security, and the agent catalog.
Service status
Incident notifications go directly to affected customers. Public status page arrives with GA.
Report a vulnerability
[email protected] (PGP available). Responsible disclosure welcome.
Request a feature
Tell us what's missing — we read every submission.

Response time targets

SeverityFirst responseChannels
Sev-1 (outage)Prioritized above all other work, day or nightEmail · direct founder line for preview customers
Everything elseWithin 1 business dayBusiness hours · email

These are private-preview targets, not contractual commitments. Formal per-plan SLAs arrive with general availability — see the SLA.

The intelligence layer for what's next — built for teams who want AI that remembers, coordinates, and improves.

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